Contact us

Hotline:
(021) - 31113737

Working hours:
09:00 AM - 18:00 PM
Monday - Sunday

Company Address

PT. Kas Wagon Indonesia

Oleos 2 building.

Street Kebagusan 1 Kav 6, Ps. Minggu

South Jakarta, Special Capital Region of Jakarta 12520

Procedures of service and complaint settlement of Cashwagon users

Cashwagon contact center is a leading tool in providing services for users, continuously strive to provide the best service, including a complaint settlement of its users accordance with the directions and provisions in the financial service authority regulation No.18/POJK.07/2018 regarding customers’ complaint redress services in the financial service sector and circular letter of the financial services authority No.2/SEOJK.07/2014 concerning handling and resolution of consumer complaints at financial services businesses.

Pengguna Cashwagon diberikan kemudahan mengakses layanan pengaduan dengan berbagai pilihan media baik melalui lisan maupun tertulis.

Cashwagon users have easy access to reach complaint service with various media option, both verbally or in written

Submission of complaints and requests for information

Cashwagon provides services for consumers to submit the complaint or request the information about company product through customer care services with the scope of:

  • Serve all of question, complaints, inputs, suggestions and criticisms to help Cashwagon be better in serving its users advices
  • Provide solutions to customers who have the complaints problem
  • Re-clarify requests for information and/or complaints to customers to ensure that have no misunderstandings and both parties regarding request for information and/or customer complaints submitted

Flowchart of Customer complaints settlement